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Coronavirus (Covid-19)

Coronavirus Action Plan

This page was last reviewed on 18th September 2020.

In light of the updated recent advice from the UK government, the Five Rivers Senior Management team will continue to review the advice from the Government as it is updated and as it may apply to our operations. We would like also to take this opportunity to thank the staff at Five Rivers who are continuing in their roles, and going above and beyond to deliver a service at this challenging time.

We consider all Five Rivers staff to be key workers and will be working as usual, during this unusual time.

The services we provide for children are essential services and every attempt will be made to continue to provide services to them, including care in foster homes, residential homes and schools and for their clinical appointments. Furthermore, all foster carers support from their social workers and support workers will continue, fostering panels and assessments will continue.

Rest assured that we are monitoring the situation very carefully, and this page will continue to be updated as any changes are made.

If you have any questions specifically relating to Five Rivers services and Coronavirus, please email [email protected].

This webpage update is to help our external partners and colleagues, staff and carers need to link to our internal communications platforms.

  • The government has provided guidance here:
    • You may have young people who use English as a second language and they maybe finding it difficult accessing information about Covid – 19 written in their own language. Information in a variety of other languages can be found here>
    • After careful consideration, we have decided to cancel our fostering events until next month for your safety and wellbeing during the coronavirus outbreak. We will still be able to answer your questions about fostering over the phone on 0345 266 0272 or by email at [email protected]. We will be keeping a close eye on the latest news surrounding Covid-19 and will be able to update you on further events nearer the time. In the meantime, please ensure you are keeping safe and listening to NHS advice.
    • The Head of Education at Five Rivers is collating educational resources for the residential homes but are keen to offer support for foster carers as well.
  • All Five Rivers schools will continue to provide a service; considerable work has gone into making plans for alternative educational material to be delivered in various forms.
  • The Department for Education has launched a new helpline to answer any questions about COVID-19 related to education.
  • Foster carers and young people can contact the helpline as follows:

Opening hours: 8am to 6pm (Monday to Friday)

There are also regular updates on the Department for Education’s Twitter and Facebook channels.

  • All our residential children’s homes are working with placing authorities for children placed to continue operating.
  • The government has provided guidance here:
  • The Head of Education at Five Rivers is collating educational resources for the residential children’s homes to use.

Assessment & Therapy are continuing to support the children and young people, and are working as part of an integrated team around each child and each home.

  • On the whole we are operating on a ‘business as usual’ basis, with some adaptations and minor disruptions.
  • Please contact your usual Five Rivers contact if you have any updates which may affect the services you provide.
  • A new NHS 111 online service can be accessed here: where you can find more information about the virus. If you would prefer to speak to someone on the phone, you can call 111. This number is available 24 hours a day, 365 days a year. Calls to this number are free from landlines and mobile phones

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